One thing is certain: COVID-19 has changed everything, and that includes how CIOs operate. They have had to flex hard in order to support the radically shifting landscape, including:

• Going from an on-premise workforce to an over 50% remote workforce
• A huge spike in online selling
• Disruptions to supply chain and distribution channels
• Increasing regulations related to shutdowns and social distancing
• Increased anxiety of all stakeholder groups related to the uncertainty, doubt and fear that have become part of the daily 2020 experience

Without a doubt, if it is pandemic related, urgency is front and center—and that can wreak havoc and bring chaos to IT organizations, especially ones that are now working remotely.

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